Refund & Replacement Policy
At VARIKAA, product quality, hygiene, and customer safety are extremely important to us. Since our products are health and wellness supplements intended for consumption, we take special care to maintain product hygiene, safety, and integrity.
1. Cancellation Policy
Orders may be cancelled only if the cancellation request is received and accepted before the order is processed or dispatched.
Once an order has been processed, packed, or handed over to a logistics partner, cancellation may no longer be possible.
Post-delivery cancellation is not accepted because our products are consumable health and wellness products and product hygiene and integrity must be maintained.
2. No General Returns
Due to the consumable nature of our products and the importance of maintaining hygiene and product integrity, VARIKAA does not accept general returns of products once they have been delivered.
Returns are not accepted for reasons including:
- Change of mind
- Ordering the wrong product
- Ordering the wrong quantity
- No longer requiring the product
- Personal preference
- Not liking the taste, flavour, texture, or appearance
- Expectations differing from the product description
3. Damaged Product
If you receive a product that has been damaged during transit, please contact VARIKAA Support as soon as possible after delivery.
To help us investigate the issue, you may be required to provide:
- Order number
- Photographs of the shipping package
- Photographs of the damaged product
- Photographs of the product label and batch details
- Unboxing video, where available
- Any other information reasonably requested by our support team
4. Replacement Instead of Refund
Where a product is verified to have been damaged during transit or has another eligible issue attributable to fulfilment, VARIKAA's primary resolution will be a replacement of the affected product.
A monetary refund will generally not be provided where a replacement can reasonably be provided.
5. No Refund for Change of Mind
Refunds will not be issued simply because a customer changes their mind after placing or receiving an order.
Customers are encouraged to carefully review the product description, ingredients, quantity, directions for use, and other available information before completing their purchase.
6. Incorrect Product
If you believe that you have received a product different from the one you ordered, please contact VARIKAA Support promptly with your order details and photographs of the product received.
After verification, VARIKAA may arrange replacement with the correct product where appropriate.
7. Missing Items
If any item appears to be missing from your shipment, please notify VARIKAA Support promptly after delivery.
Our team may request photographs of the received package, shipping label, invoice, and contents so that the issue can be investigated with our fulfilment or logistics partner.
8. Product Integrity & Hygiene
VARIKAA does not accept products back into inventory after delivery where doing so could compromise hygiene, safety, quality, or product integrity.
For this reason, delivered consumable products will generally not be accepted for return or resale.
9. Approved Refunds
Where a refund is specifically approved by VARIKAA under an applicable circumstance, the refund will generally be processed through the original payment method.
The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.
Contact Us
For any issue relating to your order, please contact VARIKAA Support with your order number and relevant details.